Terms of Service
Legal agreement for our e-invoicing compliance services
Contents
Effective Date: June 2, 2025
Last Updated: August 26, 2025
Version: 1.0
Governing Law: UAE Federal Law
Legal Entity Information
Company: InvoiceNow biz - F.Z.C.
License: 40965
Jurisdiction: Ajman Free Zone, UAE
Email: contact@invoicenow.biz
1. Introduction and Acceptance
Important Legal Agreement
These Terms of Service constitute a legally binding agreement between you and InvoiceNow biz - F.Z.C. regarding your use of our e-invoicing compliance solutions. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We are a specialized e-invoicing compliance provider licensed in the UAE and operating across UAE and Singapore markets. Our services include ASP (Accredited Service Provider) solutions for UAE Federal Tax Authority compliance and IRSP (InvoiceNow-Ready Service Provider) solutions for Singapore IRAS compliance.
2. Service Description
2.1 Core Services
UAE Services
- • Accredited Service Provider (ASP) solutions
- • UAE Federal Tax Authority (FTA) compliance
- • Peppol DCTCE framework implementation
- • Real-time invoice validation and reporting
- • XML/JSON invoice processing
- • VAT compliance verification
Singapore Services
- • InvoiceNow-Ready Service Provider (IRSP) solutions
- • Singapore IRAS GST InvoiceNow compliance
- • Peppol BIS 3.0 implementation
- • SG Peppol Directory registration
- • IMDA accredited solutions
- • Cross-border transaction facilitation
2.2 Additional Services
System Integration
ERP connectivity and implementation
Compliance Consulting
Expert guidance and training
Technical Support
Ongoing maintenance and updates
3. Eligibility and Requirements
3.1 Business Eligibility
To use our services, you must:
- Be a legally registered business entity
- Have valid business licenses
- Meet VAT registration requirements
- Comply with local regulations
- Provide accurate business information
- Maintain technical requirements
4. Service Agreement and Implementation
4.1 Implementation Process
Initial Compliance Assessment
Evaluate current systems and regulatory requirements
System Design and Configuration
Custom solution architecture and setup
Integration and Testing
System integration, validation, and user training
4.2 Client Responsibilities
- • Providing accurate business and technical information
- • Ensuring data quality and completeness
- • Maintaining system security and access controls
- • Complying with regulatory requirements
- • Timely payment of fees and charges
5. Fees, Payment, and Billing
5.1 Fee Structure
Setup and Implementation
- • Initial setup and implementation fees
- • Professional services and consulting
- • Training and support charges
Ongoing Services
- • Monthly or annual subscription charges
- • Transaction-based processing fees
- • Third-party licensing fees
5.2 Payment Terms
Payment Period
30 days unless otherwise agreed
Currency
UAE Dirhams (AED) unless specified
Late Payments
May incur interest charges
6. Compliance and Regulatory Changes
6.1 Regulatory Compliance
We strive to maintain compliance with:
UAE Requirements
- • Ministry of Finance (MoF) requirements
- • Federal Tax Authority (FTA) regulations
- • Peppol framework specifications
- • ISO 22301 Business Continuity Management
- • ISO/IEC 27001 Information Security
Singapore Requirements
- • IRAS and IMDA guidelines
- • InvoiceNow network standards
- • GST compliance requirements
- • Singapore Peppol BIS 3.0 specifications
- • Cross-border transaction standards
6.2 Business Continuity & Security Certifications
As required for UAE ASP accreditation, we maintain the following certifications:
ISO 22301:2019
Business Continuity Management Systems - In process of certification, expected completion soon
ISO/IEC 27001
Information Security Management Systems - Required for ASP operations
Note: These certifications ensure our ability to maintain service continuity and protect sensitive e-invoicing data according to international standards and UAE MoF requirements.
Important Notice
While we provide compliance tools and guidance, ultimate regulatory compliance remains your responsibility. You must maintain accurate business records and seek professional tax advice when needed.
7. Limitation of Liability and Insurance Coverage
7.1 Professional Insurance Coverage
As required by UAE Ministry of Finance regulations for ASP accreditation, we maintain comprehensive insurance coverage including:
Professional Indemnity
Coverage for professional negligence, errors, and omissions in service delivery
Cyber Fraud Insurance
Protection against cyber attacks, data breaches, and digital security incidents
Crime Insurance
Coverage for financial crimes, fraud, and employee dishonesty
Note: All insurance policies are issued within the UAE as required by MoF regulations and provide coverage specifically for e-invoicing service provider activities. We also maintain ISO 22301 Business Continuity Management certification as required for ASP accreditation.
7.2 Liability Limitations
Notwithstanding our comprehensive insurance coverage, and to the maximum extent permitted by law, our total liability shall not exceed:
Annual Limit
The total fees paid by you in the 12 months preceding the claim
Single Incident
AED 500,000 maximum per occurrence
Insurance Coverage
Subject to insurance policy terms and coverage limits
7.3 Insurance Claims Process
In the event of a covered incident, the following process applies:
Immediate Notification
Notify us immediately of any potential claim or incident
Insurance Assessment
Our insurers will assess coverage and liability
Resolution
Claims handled according to insurance policy terms
7.4 Excluded Damages
- • Indirect, consequential, or punitive damages
- • Lost profits beyond direct service interruption
- • Business interruption not covered by our insurance
- • Regulatory penalties imposed on your business
- • Damages arising from your non-compliance with our instructions
8. Termination
8.1 Termination Rights
- • Material breach (30 days notice to cure)
- • Insolvency or bankruptcy
- • Repeated minor breaches
- • As specified in service agreements
8.2 Data Transition
- • Data export in standard formats
- • System transition planning
- • Knowledge transfer activities
- • Migration assistance
9. Dispute Resolution
9.1 Resolution Process
Governing Law
UAE Federal Law and Ajman Free Zone regulations
Language
All proceedings conducted in English
Contact Information
Legal Department
Email: contact@invoicenow.biz
Subject: "Terms of Service Inquiry"
Response Time: Within 48 hours
Business Address
Office C1-1F-SF1767
Ajman Free Zone C1 Building
Ajman, UAE
Hours: Sun-Thu, 9AM-6PM GST
Document Control: Version 1.0 | Effective: June 2, 2025 | Review: June 2, 2026
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.