Privacy Policy
How we protect and handle your personal data
Contents
Effective Date: June 2, 2025
Last Updated: August 26, 2025
Version: 1.0
Language: English
Company Information
Legal Name: InvoiceNow biz - F.Z.C.
License Number: 40965
Jurisdiction: Ajman Free Zone, UAE
Email: contact@invoicenow.biz
1. Introduction
InvoiceNow biz - F.Z.C. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our e-invoicing compliance solutions and services.
As a specialized provider of ASP (Accredited Service Provider) solutions for UAE and IRSP (InvoiceNow-Ready Service Provider) solutions for Singapore, we handle sensitive business and financial data in accordance with the highest standards of data protection and regulatory compliance.
2. Information We Collect
2.1 Personal Information
Contact Information
- • Full name and job title
- • Business email address
- • Phone numbers
- • Company details
Business Information
- • VAT registration numbers
- • Business license information
- • Invoice and transaction data
- • Compliance documentation
Technical Information
- • IP addresses and device info
- • Browser and system details
- • Usage analytics
- • Integration logs
2.2 How We Collect Information
- • Direct submission via contact forms and service requests
- • Business correspondence and consultations
- • Service delivery and system integration
- • Website analytics and cookies
- • Third-party integrations (with consent)
3. How We Use Your Information
3.1 Primary Purposes
Service Delivery
- • ASP and IRSP e-invoicing solutions
- • Regulatory compliance with UAE FTA and Singapore IRAS
- • System integration and technical support
- • Invoice processing and validation
Legal Compliance
- • UAE and Singapore regulatory requirements
- • Tax authority reporting obligations
- • Audit trails and documentation
- • Legal requests and investigations
3.2 Legal Basis for Processing
Contract Performance
Processing necessary to deliver our e-invoicing services
Legal Compliance
Meeting UAE FTA and Singapore IRAS obligations
4. Data Sharing and Disclosure
4.1 Regulatory Authorities
As e-invoicing compliance providers, we may share data with regulatory authorities as required:
UAE Authorities
- • UAE Federal Tax Authority (FTA)
- • UAE Ministry of Finance (MoF)
- • Ajman Free Zone Authority
Singapore Authorities
- • Inland Revenue Authority (IRAS)
- • Infocomm Media Development Authority (IMDA)
- • Personal Data Protection Commission (PDPC)
4.2 Service Partners
- • Peppol network providers and technical infrastructure
- • Professional service providers (legal, audit)
- • Authorized sub-contractors under strict agreements
5. Data Security
5.1 Security Measures
Technical Safeguards
- • End-to-end encryption for data transmission
- • Secure data storage with access controls
- • Regular security assessments
- • Multi-factor authentication
- • Secure API integrations
Organizational Measures
- • Staff training on data protection
- • Access controls and authorization
- • Regular security policy updates
- • Incident response procedures
- • Vendor security assessments
5.2 Data Retention
Contract duration + 7 years
5-7 years as required by law
26 months maximum
6. Your Rights
Access and Portability
Request copies of your personal data in structured format
Correction and Updates
Correct inaccurate or incomplete data
Deletion and Restriction
Request deletion or restrict processing (subject to legal obligations)
Objection and Consent
Object to processing or withdraw consent
Exercising Your Rights
To exercise your rights, contact us at:
- • Email: contact@invoicenow.biz
- • Subject Line: "Data Protection Request"
- • Include: Full name, company, and specific request
- • Response Time: Within 30 days
Contact Information
Data Protection Officer
Privacy Inquiries
Email: contact@invoicenow.biz
Subject: "Privacy Policy Inquiry"
Address: Office C1-1F-SF1767
Ajman Free Zone C1 Building, Ajman, UAE
Complaints and Concerns
Response Time: Within 48 hours
UAE Authority: UAE Data Office
Singapore Authority: PDPC
Business Hours: Sun-Thu, 9AM-6PM GST
Document Control: Version 1.0 | Approved by Legal Department | Review Date: June 2, 2026
This Privacy Policy is available in English. In case of conflict between translations, the English version shall prevail.